TERMS AND CONDITIONS

Terms and Conditions

RETURN POLICY

CoreChair Classic & Sport

We offer a 60 Day Return Policy on our Classic and Sport models. Your 60 days starts from the date of delivery as determined by courier delivery confirmation.

If you are not completely satisfied with your CoreChair purchase it may be the result of the chair not being adjusted optimally. Please call or email us. If you are still not satisfied you are welcome to return it within the stipulated satisfaction guarantee period, as long as the product is not damaged and you have retained the original packaging.

Your CoreChair product has been designed with careful attention to detail and quality over a period of 7.5 years. This product has been delivered with factory settings for fit and function accompanied by video instructions.

Should you find that the product is not performing as expected, you should:
Review Instructions www.corechair.com/testdrive/

Contact CoreChair for virtual assistance to determine best adjustments. If this is unsuccessful, arrange for a return of your product within the Satisfaction Guarantee period by contacting CoreChair @ 877-300-3797 or info@corechair.com.

In the majority of circumstances our CoreChair Team is able to assist with some overlooked adjustment options to ensure optimal function and customer satisfaction.

Please read the following to ensure you are eligible for a refund:

  • All components of the CoreChair must be boxed up in origional packaging following the re-packing guidelines that will be sent to you when you request the return. This ensures that the CoreChair returns safely. If the CoreChair is returned improperly re-packaged, you will be subject to a restocking fee.
  • The CoreChair must be in like-new condition without any scratches or damaged components.
  • If the CoreChair is returned damaged, CoreChair has the right to refuse a full refund.
  • You are only eligible for a 60-day satisfaction guarantee if you have not previously purchased and returned a CoreChair product. If you have purchased and returned a CoreChair product under any satisfaction guarantee, you will not be eligible for return on subsequent orders.
  • If you have purchased a demo unit at a discounted price, your order is not eligible for a return/refund.
  • After your return request has been accepted, we will send you a pre-paid shipping label. We cover the return shipping fees!
Tango

We offer a 30 Day Return Policy on our Tango models. Your 30 days starts from the date of delivery as determined by courier delivery confirmation.

If you are not completely satisfied with your CoreChair purchase it may be the result of the chair not being adjusted optimally. Please call or email us. If you are still not satisfied you are welcome to return it within the stipulated satisfaction guarantee period, as long as the product is not damaged and you have retained the original packaging.

Your CoreChair product has been designed with careful attention to detail and quality over a period of 7.5 years. This product has been delivered with factory settings for fit and function accompanied by video instructions.

Should you find that the product is not performing as expected, you should:
Review Instructions at www.corechair.com/testdrive

Contact CoreChair for virtual assistance to determine best adjustments. If this is unsuccessful, arrange for a return of your product within the Satisfaction Guarantee period by contacting CoreChair @ 877-300-3797 or info@corechair.com.

In the majority of circumstances our CoreChair Team is able to assist with some overlooked adjustment options to ensure optimal function and customer satisfaction.

Please read the following to ensure you are eligible for a refund:

  • All components of the Tango must be boxed up in origional packaging following the re-packing guidelines that will be sent to you when you request the return. This ensures that the Tango returns safely. If the Tango is returned improperly re-packaged, you will be subject to a restocking fee.
  • The Tango must be in like-new condition without any scratches or damaged components.
  • If the Tango is returned damaged, CoreChair has the right to refuse a full refund.
  • You are only eligible for a 30-day satisfaction guarantee if you have not previously purchased and returned a CoreChair product. If you have purchased and returned a CoreChair product under any satisfaction guarantee, you will not be eligible for return on subsequent orders.
  • If you have purchased a demo unit at a discounted price, your order is not eligible for a return/refund.
  • After your return request has been accepted, we will send you a pre-paid shipping label. We cover the return shipping fees!
CorePerch

We offer a 30 Day Return Policy on our CorePerch model. Your 30 days starts from the date of delivery as determined by courier delivery confirmation.

If you are not completely satisfied with your CorePerch purchase it may be the result of the chair not being adjusted optimally. Please call or email us. If you are still not satisfied you are welcome to return it within the stipulated satisfaction guarantee period, as long as the product is not damaged and you have retained the original packaging.

Should you find that the product is not performing as expected, you should:
Review Instructions at www.corechair.com/testdrive

Contact CoreChair for virtual assistance to determine best adjustments. If this is unsuccessful, arrange for a return of your product within the Satisfaction Guarantee period by contacting CoreChair @ 877-300-3797 or info@corechair.com.

In the majority of circumstances our CoreChair Team is able to assist with some overlooked adjustment options to ensure optimal function and customer satisfaction.

Please read the following to ensure you are eligible for a refund:

  • All components of the CorePerch must be boxed up in origional packaging following the re-packing guidelines that will be sent to you when you request the return. This ensures that the CorePerch returns safely. If the product is returned improperly re-packaged, you will be subject to a restocking fee.
  • The CorePerch must be in like-new condition without any scratches or damaged components.
  • If the CorePerch is returned damaged, CoreChair has the right to refuse a full refund.
  • You are only eligible for a 30-day satisfaction guarantee if you have not previously purchased and returned a CoreChair product. If you have purchased and returned a CoreChair product under any satisfaction guarantee, you will not be eligible for return on subsequent orders.
  • If you have purchased a demo unit at a discounted price, your order is not eligible for a return/refund.
  • After your return request has been accepted, we will send you a pre-paid shipping label. We cover the return shipping fees!

WARRANTY

CoreChair Classic & Sport

Your CoreChair Classic/Sport is warranted against manufacturing defects for a full 12 years. Its structure and mechanisms have been rigorously tested to ensure they will continue to perform under normal conditions. It’s that simple. If the chair breaks and it’s determined that it was a manufacturing defect, we will repair or replace your chair.

Conditions:

  • The user weight limit for warranty purposes is 250 pounds.
  • This warranty does not include normal wear and tear.
  • This warranty is valid only for the original purchaser from the original purchase date of the product from CoreChair or a CoreChair authorized dealer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the CoreChair to another, this warranty terminates and the subsequent owner accepts the product as is.
  • The product must be registered for the warranty within 1 year of purchase. If you have not already registered your warranty, please click here to do so.
Tango

Your Tango is warranted against manufacturing defects for a full 3 years. It’s that simple. If the chair breaks and it’s determined that it was a manufacturing defect, we will repair or replace your chair.

Conditions:

  • The user weight limit for warranty purposes is 250 pounds.
  • This warranty does not include normal wear and tear.
  • This warranty is valid only for the original purchaser from the original purchase date of the product from CoreChair or a CoreChair authorized dealer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the Tango to another, this warranty terminates and the subsequent owner accepts the product as is. 
  • The product must be registered for the warranty within 1 year of purchase. If you have not already registered your warranty, please click here to do so.
CorePerch

Your CorePerch is warranted against manufacturing defects for a full 2 years. It’s that simple. If the perching stool breaks and it’s determined that it was a manufacturing defect, we will repair or replace it.

Conditions:

  • The user weight limit for warranty purposes is 250 pounds.
  • This warranty does not include normal wear and tear.
  • This warranty is valid only for the original purchaser from the original purchase date of the product from CoreChair or a CoreChair authorized dealer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the CorePerch to another, this warranty terminates and the subsequent owner accepts the product as is.
  • The product must be registered for the warranty within 1 year of purchase. If you have not already registered your warranty, please click here to do so.

SHIPPING

All Products

Free standard ground shipping on new orders and returns to customers within the 48 Contiguous States and 10 Canadian Provinces.

We ship from Toronto, Ontario, Canada using UPS.

We process orders within 1 – 2 business days (excluding weekends and holidays).  Successfully placed orders will receive an e-mail confirmation with the order details and the UPS tracking number. If you do not receive an e-mail, please check your spam folder or contact us for confirmation.

If you need assistance with your order, please contact us immediately at info@corechair.com.  Once your order has shipped, please allow 3-5 days for delivery.

**We are not responsible for shipping carrier delays**

INTERNATIONAL SHIPPING

CoreChair.com does not currently provide international shipping outside of North America.

We do have partners in Europe, ViaSit. You can purchase the CoreChair from their website at www.corechair.eu.

If you have any concerns about shipping in Europe, please feel free to email info@corechair.de.