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TERMS AND CONDITIONS

Terms and Conditions

RETURN POLICY

CoreChair Classic & Sport

We offer a 60 Day Return Policy on our Classic and Sport models. Your 60 Days starts from the date of delivery. If the CoreChair is not everything you hoped for, it can be returned for a full refund – we’ll pay for the shipping too!

Please read the following to ensure you are eligible for a full refund:

 

  • Contact CoreChair at info@corechair.com or 1-877-300-3797 with your name and order number in order to begin the return process. You will be sent a tool that will remove the cylinder from the seat of the CoreChair. Please do not attempt to remove the cylinder without this tool as it may cause damage.
  • All components of the CoreChair must be boxed up in original packaging following the re-packing guideline that will be sent when you request the return. This ensures that the CoreChair returns safely. If the CoreChair is returned improperly re-packaged, you will be subject to a restocking fee.
  • The CoreChair must be in like-new condition without any scratches or damaged components.
  • If the CoreChair is returned damaged, CoreChair has the right to refuse a full refund.
  • You are only eligible for a 60-day guarantee if you have not previously purchased and returned the CoreChair. If you have purchased and returned a CoreChair under the 60-day satisfaction guarantee, you will not be eligible for return on subsequent orders.
  • If you have purchased a demo unit at a discounted price, you are eligible for a return, however, you are subject to restocking fees.
Tango

We offer a 30 Day Return Policy on our Tango model. Your 30 Days starts from the date of delivery. If the Tango is not everything you hoped for, it can be returned for a refund of the purchase price less shipping costs.

Please read the following to ensure you are eligible for a full refund:

 

  • Contact CoreChair at info@corechair.com or 1-877-300-3797 with your name and order number in order to begin the return process. You will be sent a tool that will remove the cylinder from the seat of the Tango. Please do not attempt to remove the cylinder without this tool as it may cause damage.
  • All components of the Tango must be boxed up in original packaging following the re-packing guideline that will be sent when you request the return. This ensures that the Tango returns safely. If the Tango is returned improperly re-packaged, you will be subject to a restocking fee.
  • The Tango must be in like-new condition without any scratches or damaged components.
  • If the Tango is returned damaged, CoreChair has the right to refuse a full refund.
  • You are only eligible for a 30-day guarantee if you have not previously purchased and returned the Tango. If you have purchased and returned a Tango under the 30-day satisfaction guarantee, you will not be eligible for return on subsequent orders.
  • If you have purchased a demo unit at a discounted price, you are eligible for a return, however, you are subject to restocking fees.
CorePerch

The CorePerch is final sale and not eligible for a refund.

WARRANTY

CoreChair Classic & Sport

Your CoreChair Classic/Sport is warranted against manufacturing defects for a full 12 years. Its structure and mechanisms have been rigorously tested to ensure they will continue to perform under normal conditions. It’s that simple. If the chair breaks and it’s determined that it was a manufacturing defect, we will repair or replace your chair.

Conditions:

  • The user weight limit for warranty purposes is 250 pounds.
  • This warranty does not include normal wear and tear.
  • This warranty is valid only for the original purchaser from the original purchase date of the product from CoreChair or a CoreChair authorized dealer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the CoreChair to another, this warranty terminates and the subsequent owner accepts the product as is.
  • The product must be registered for the warranty within 1 year of purchase. If you have not already registered your warranty, please click here to do so.
Tango

Your Tango is warranted against manufacturing defects for a full 3 years. It’s that simple. If the chair breaks and it’s determined that it was a manufacturing defect, we will repair or replace your chair.

Conditions:

  • The user weight limit for warranty purposes is 250 pounds.
  • This warranty does not include normal wear and tear.
  • This warranty is valid only for the original purchaser from the original purchase date of the product from CoreChair or a CoreChair authorized dealer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the Tango to another, this warranty terminates and the subsequent owner accepts the product as is. 
  • The product must be registered for the warranty within 1 year of purchase. If you have not already registered your warranty, please click here to do so.
CorePerch

Your CorePerch is warranted against manufacturing defects for a full 2 years. It’s that simple. If the perching stool breaks and it’s determined that it was a manufacturing defect, we will repair or replace it.

Conditions:

  • The user weight limit for warranty purposes is 250 pounds.
  • This warranty does not include normal wear and tear.
  • This warranty is valid only for the original purchaser from the original purchase date of the product from CoreChair or a CoreChair authorized dealer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the CorePerch to another, this warranty terminates and the subsequent owner accepts the product as is.
  • The product must be registered for the warranty within 1 year of purchase. If you have not already registered your warranty, please click here to do so.

SHIPPING

CoreChair Classic & Sport

Free standard ground shipping on new orders and returns to customers within the 48 Contiguous States and 10 Canadian Provinces.

We at CoreChair do everything we can to get your order to you on the estimated delivery date. However, we cannot guarantee this date as it is only an estimate.

If you have any concerns about your order, please feel free to email us at info@corechair.com or call us by phone at 1.877.300.3797.

Tango

$50.00 standard ground shipping on new orders and returns to customers within the 48 Contiguous States and 10 Canadian Provinces.

We at CoreChair do everything we can to get your order to you on the estimated delivery date. However, we cannot guarantee this date as it is only an estimate.

If you have any concerns about your order, please feel free to email us at info@corechair.com or call us by phone at 1.877.300.3797.

CorePerch

$30.00 standard ground shipping on new orders and returns to customers within the 48 Contiguous States and 10 Canadian Provinces.

We at CoreChair do everything we can to get your order to you on the estimated delivery date. However, we cannot guarantee this date as it is only an estimate.

If you have any concerns about your order, please feel free to email us at info@corechair.com or call us by phone at 1.877.300.3797.

INTERNATIONAL SHIPPING

CoreChair.com does not currently provide international shipping outside of North America.

We do have partners in Europe, ViaSit. You can purchase the CoreChair from their website at www.corechair.eu.

If you have any concerns about shipping in Europe, please feel free to email info@corechair.de.

CONTACT

905-503-7277

TOLL FREE: 1-877-300-3797

info@corechair.com

Our North American Address:

14845-6 Yonge St, Suite 248

Aurora, Ontario, L4G 6H8, Canada

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