Product

Terms & Conditions

warranty & Return Policy

Select your product below for specific terms and conditions about warranty and return policies.

classic & Sport

If you are not completely satisfied with your CoreChair purchase it may be the result of the chair not being adjusted optimally. Even if you have watched all the videos.

Your CoreChair product has been designed with careful attention to detail and quality over a period of 7.5 years. This product has been delivered with factory settings for fit and function accompanied by video instructions.

Should you find that the product is not performing as expected, review Build My Chair instructions.

Contact CoreChair for virtual ergonomic assessment and fitting assistance to determine best adjustments. To optimize this service, please send a side profile photo of your current sitting position. Preferably a photo that includes your orientation with your work space.

If this additional assistance is still unsuccessful, arrange for a return of your product within the Satisfaction Guarantee period by contacting CoreChair.

A special removal tool will be sent to you to safely disassemble your chair and repackage the components in the original packaging.

We offer a 60 Day Return Policy on our Classic and Sport models. Your 60 days starts from the date of delivery as determined by courier delivery confirmation.

Should you find that the product is not performing as expected, you should:

Review Instructions Build My Chair
Contact CoreChair for virtual assistance to determine best adjustments. If this is unsuccessful, arrange for a return of your product within the Satisfaction Guarantee period by contacting CoreChair @ 877-300-3797 or info@corechair.com.

In the majority of circumstances our CoreChair Team is able to assist with some overlooked adjustment options to ensure optimal function and customer satisfaction.

Please read the following to ensure you are eligible for a refund:

All components of the CoreChair must be boxed up in original packaging following the re-packing guidelines that will be sent to you when you request the return. This ensures that the CoreChair returns safely. If the CoreChair is returned improperly re-packaged, you will be subject to a restocking fee.
The CoreChair must be in like-new condition without any scratches or damaged components.
The Classic or Sport is not eligible for a return if there is pet hair on the cushions or in the wheels.
If the CoreChair is returned damaged, CoreChair has the right to refuse a full refund.
You are only eligible for a 60-day satisfaction guarantee if you have not previously purchased and returned a CoreChair product. If you have purchased and returned a CoreChair product under any satisfaction guarantee, you will not be eligible for return on subsequent orders.
If you have purchased a demo unit at a discounted price, your order is not eligible for a return/refund.
After your return request has been accepted, we will send you a pre-paid shipping label. We cover the return shipping fees. *Please note you will not be reimbursed for the original shipping fees to get the product to you.

Your CoreChair Classic/Sport is warranted against manufacturing defects for a full 8 years. Its structure and mechanisms have been rigorously tested to ensure they will continue to perform under normal conditions. It’s that simple. If the chair breaks and it’s determined that it was a manufacturing defect, we will repair or replace your chair.

Conditions:

The user weight limit for warranty purposes is 250 pounds.
This warranty covers manufacturing defects and does not cover damage caused through normal wear and tear.
This warranty is valid only for the original purchaser from the original purchase date of the product from CoreChair or a CoreChair authorized dealer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the CoreChair to another, this warranty terminates and the subsequent owner accepts the product as is.
The product must be registered for warranty to be valid.
The product must be registered for the warranty within 1 year of purchase. If you have not already registered your warranty, please click here to do so.

Tango

If you are not completely satisfied with your CoreChair purchase it may be the result of the chair not being adjusted optimally. Even if you have watched all the videos.

Should you find that the product is not performing as expected, review Build My Chair instructions.

If this additional assistance is still unsuccessful, arrange for a return of your product within the Satisfaction Guarantee period by contacting CoreChair.

A special removal tool will be sent to you to safely disassemble your chair and repackage the components in the original packaging.

We offer a 30 Day Return Policy on our Tango models. Your 30 days starts from the date of delivery as determined by courier delivery confirmation.

Should you find that the product is not performing as expected, you should:

Review Instructions Build My Chair
Contact CoreChair for virtual assistance to determine best adjustments. If this is unsuccessful, arrange for a return of your product within the Satisfaction Guarantee period by contacting CoreChair @ 877-300-3797 or info@corechair.com.

In the majority of circumstances our CoreChair Team is able to assist with some overlooked adjustment options to ensure optimal function and customer satisfaction.

Please read the following to ensure you are eligible for a refund:

All components of the Tango must be boxed up in original packaging following the re-packing guidelines that will be sent to you when you request the return. This ensures that the Tango returns safely. If the Tango is returned improperly re-packaged, you will be subject to a restocking fee.
The Tango must be in like-new condition without any scratches or damaged components.
The Tango is not eligible for a return if there is pet hair on the cushions or in the wheels.
If the Tango is returned damaged, CoreChair has the right to refuse a full refund.
You are only eligible for a 30-day satisfaction guarantee if you have not previously purchased and returned a CoreChair product. If you have purchased and returned a CoreChair product under any satisfaction guarantee, you will not be eligible for return on subsequent orders.
If you have purchased a demo unit at a discounted price, your order is not eligible for a return/refund.
After your return request has been accepted, we will send you a pre-paid shipping label. We cover the return shipping fees. *Please note you will not be reimbursed for the original shipping fees to get the product to you.

Your Tango is warranted against manufacturing defects for a full 3 years. It’s that simple. If the chair breaks and it’s determined that it was a manufacturing defect, we will repair or replace your chair.

Conditions:

The user weight limit for warranty purposes is 250 pounds.
This warranty covers manufacturing defects and does not cover damage caused through normal wear and tear.
This warranty is valid only for the original purchaser from the original purchase date of the product from CoreChair or a CoreChair authorized dealer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the Tango to another, this warranty terminates and the subsequent owner accepts the product as is.
The product must be registered for the warranty to be valid.
The product must be registered for the warranty within 1 year of purchase. If you have not already registered your warranty, please click here to do so.

coreperch

If you are not completely satisfied with your CoreChair purchase it may be the result of the chair not being adjusted optimally. Even if you have watched all the videos.

Should you find that the product is not performing as expected, review Build My CorePerch instructions.

Contact CoreChair for virtual ergonomic assessment and fitting assistance to determine best adjustments. To optimize this service, please send a side profile photo that includes your orientation with your work space.

If this additional assistance is still unsuccessful, arrange for a return of your product within the Satisfaction Guarantee period by contacting CoreChair.

A special removal tool will be sent to you to safely disassemble your chair and repackage the components in the original packaging.

We offer a 30 Day Return Policy on our CorePerch models. Your 30 days starts from the date of delivery as determined by courier delivery confirmation.

Should you find that the product is not performing as expected, you should:

Review Instructions Build My Chair
Contact CoreChair for virtual assistance to determine best adjustments. If this is unsuccessful, arrange for a return of your product within the Satisfaction Guarantee period by contacting CoreChair @ 877-300-3797 or info@corechair.com.

In the majority of circumstances our CoreChair Team is able to assist with some overlooked adjustment options to ensure optimal function and customer satisfaction.

Please read the following to ensure you are eligible for a refund:

All components of the CorePerch must be boxed up in original packaging following the re-packing guidelines that will be sent to you when you request the return. This ensures that the CorePerch returns safely. If the product is returned improperly re-packaged, you will be subject to a restocking fee.
The CorePerch must be in like-new condition without any scratches or damaged components.
The Perch is not eligible for a return if there is pet hair on the cushions.
If the CorePerch is returned damaged, CoreChair has the right to refuse a full refund.
You are only eligible for a 30-day satisfaction guarantee if you have not previously purchased and returned a CoreChair product. If you have purchased and returned a CoreChair product under any satisfaction guarantee, you will not be eligible for return on subsequent orders.
If you have purchased a demo unit at a discounted price, your order is not eligible for a return/refund.
After your return request has been accepted, we will send you a pre-paid shipping label. We cover the return shipping fees. *Please note you will not be reimbursed for the original shipping fees to get the product to you.

Your CorePerch is warranted against manufacturing defects for a full 2 years. It’s that simple. If the perching stool breaks and it’s determined that it was a manufacturing defect, we will repair or replace it.

Conditions:

The user weight limit for warranty purposes is 250 pounds.
This warranty covers manufacturing defects and does not cover damage caused through normal wear and tear.
This warranty is valid only for the original purchaser from the original purchase date of the product from CoreChair or a CoreChair authorized dealer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the CorePerch to another, this warranty terminates and the subsequent owner accepts the product as is.
Product must be registered for warranty to be valid.
The product must be registered for the warranty within 1 year of purchase. If you have not already registered your warranty, please click here to do so.

Shipping

CoreChair contracts with UPS from our warehouse in Ontario, Canada, to get your new chair to you as quickly as possible. Any delays are the responsibility of the carrier but we will assist if any challenges occur.

CoreChair.com ships by way of UPS to all ten Canadian provinces and the contiguous United States. We are happy to coordinate shipping to the Canadian Territories, Alaska and Hawaii.

Similarly, we are happy to coordinate shipping to regions worldwide where CoreChair does not currently have a distribution partner. Please contact info@corechair.com and share your interest and address and we will provide a quote.

We process orders within 1 – 2 business days (excluding weekends and holidays). Successfully placed orders will receive an e-mail confirmation with the order details and the UPS tracking number, as well as introductory video links to provide some advance information on what to expect when your chair arrives like, How to build and fit it for your comfort.

If you do not receive an e-mail, please check your spam folder or contact us for confirmation.